A case study: The evolution of a "Facilitator model" liaison program in an academic medical library

Jon E. Crossno, Claudia H. DeShay, Mary Ann Huslig, Helen G. Mayo, Emily F. Patridge

Research output: Contribution to journalReview article

5 Citations (Scopus)

Abstract

Question: What type of liaison program would best utilize both librarians and other library staff to effectively promote library services and resources to campus departments? Setting: The case is an academic medical center library serving a large, diverse campus. Methods: The library implemented a "facilitator model" program to provide personalized service to targeted clients that allowed for maximum staff participation with limited subject familiarity. To determine success, details of liaison-contact interactions and results of liaison and department surveys were reviewed. Results: Liaisons successfully recorded 595 interactions during the program's first 10 months of existence. A significant majority of departmental contact persons (82.5%) indicated they were aware of the liaison program, and 75%indicated they preferred email communication. Conclusion: The "facilitator model" provides a welldefined structure for assigning liaisons to departments or groups; however, training is essential to ensure that liaisons are able to communicate effectively with their clients.

Original languageEnglish (US)
Pages (from-to)171-175
Number of pages5
JournalJournal of the Medical Library Association
Volume100
Issue number3
DOIs
StatePublished - Jul 1 2012

Fingerprint

Medical Libraries
Libraries
Library Services
Librarians
Communication
contact
staff
interaction
librarian
participation
human being
communication
resources
Group
Recognition (Psychology)
Surveys and Questionnaires

ASJC Scopus subject areas

  • Library and Information Sciences
  • Health Informatics
  • Medicine(all)

Cite this

A case study : The evolution of a "Facilitator model" liaison program in an academic medical library. / Crossno, Jon E.; DeShay, Claudia H.; Huslig, Mary Ann; Mayo, Helen G.; Patridge, Emily F.

In: Journal of the Medical Library Association, Vol. 100, No. 3, 01.07.2012, p. 171-175.

Research output: Contribution to journalReview article

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