Abstract
Question: What type of liaison program would best utilize both librarians and other library staff to effectively promote library services and resources to campus departments? Setting: The case is an academic medical center library serving a large, diverse campus. Methods: The library implemented a "facilitator model" program to provide personalized service to targeted clients that allowed for maximum staff participation with limited subject familiarity. To determine success, details of liaison-contact interactions and results of liaison and department surveys were reviewed. Results: Liaisons successfully recorded 595 interactions during the program's first 10 months of existence. A significant majority of departmental contact persons (82.5%) indicated they were aware of the liaison program, and 75%indicated they preferred email communication. Conclusion: The "facilitator model" provides a welldefined structure for assigning liaisons to departments or groups; however, training is essential to ensure that liaisons are able to communicate effectively with their clients.
Original language | English (US) |
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Pages (from-to) | 171-175 |
Number of pages | 5 |
Journal | Journal of the Medical Library Association |
Volume | 100 |
Issue number | 3 |
DOIs | |
State | Published - Jul 2012 |
ASJC Scopus subject areas
- Health Informatics
- Library and Information Sciences