Emotional Intelligence and Delivering Bad News: The Jury is Still Out

Research output: Contribution to journalArticle

Abstract

BACKGROUND: Emotional intelligence (EQ) has been proposed to be a critical competency necessary for complex and interpersonal interactions for healthcare providers. OBJECTIVE: The goal of this study was to examine how EQ impacts surgical residents’ ability to deliver bad news. METHOD: Residents participated in a patient death simulation, and instructed to disclose the news to the patient's sister. The encounter was recorded and graded according to a 10-point delivering bad news checklist (1%-100%). Residents also completed an EQ assessment (100 = average). RESULTS: Nineteen PGY-1 general surgery residents participated. Overall average performance on delivering bad news was 62% ± 22% and resident scores ranged from 20% to 90%. There was no correlation between EQ and delivering bad news. CONCLUSIONS: This study failed to find evidence to support the notion that EQ is associated with trainee ability to deliver bad news, suggesting that more evidence is needed to support EQ's role in curricular and assessment endeavors.

Original languageEnglish (US)
JournalJournal of Surgical Education
DOIs
StateAccepted/In press - Jan 1 2018

Keywords

  • adverse events
  • bad news
  • communication
  • emotional intelligence
  • EQ
  • Interpersonal and Communication Skills
  • Professionalism

ASJC Scopus subject areas

  • Surgery
  • Education

Fingerprint Dive into the research topics of 'Emotional Intelligence and Delivering Bad News: The Jury is Still Out'. Together they form a unique fingerprint.

  • Cite this