Increased specificity in measuring satisfaction

Barbara Urquhart, Barbara Bulow, John Sweeney, M. Katherine Shear, Allen Frances

Research output: Contribution to journalArticle

12 Citations (Scopus)

Abstract

The authors report a patient satisfaction study that addressed some of the methodological limitations of previous studies and attempted to increase the variance in satisfaction assessment by increasing the scope and specificity of inquiry. Same sex patient/therapist match, duration of therapy, individual therapy and treatment with staff social workers rather than psychiatric residents all were positively correlated with increased patient satisfaction. Satisfaction appeared to be a unitary dimension that could be tapped by a global score. Nonetheless, although overall satisfaction was high, one third of patients preferred an alternative treatment.

Original languageEnglish (US)
Pages (from-to)128-134
Number of pages7
JournalPsychiatric Quarterly
Volume58
Issue number2
DOIs
StatePublished - Jun 1986

Fingerprint

Patient Satisfaction
Therapeutics
Psychiatry
Social Workers

ASJC Scopus subject areas

  • Psychiatry and Mental health

Cite this

Urquhart, B., Bulow, B., Sweeney, J., Katherine Shear, M., & Frances, A. (1986). Increased specificity in measuring satisfaction. Psychiatric Quarterly, 58(2), 128-134. https://doi.org/10.1007/BF01064054

Increased specificity in measuring satisfaction. / Urquhart, Barbara; Bulow, Barbara; Sweeney, John; Katherine Shear, M.; Frances, Allen.

In: Psychiatric Quarterly, Vol. 58, No. 2, 06.1986, p. 128-134.

Research output: Contribution to journalArticle

Urquhart, B, Bulow, B, Sweeney, J, Katherine Shear, M & Frances, A 1986, 'Increased specificity in measuring satisfaction', Psychiatric Quarterly, vol. 58, no. 2, pp. 128-134. https://doi.org/10.1007/BF01064054
Urquhart B, Bulow B, Sweeney J, Katherine Shear M, Frances A. Increased specificity in measuring satisfaction. Psychiatric Quarterly. 1986 Jun;58(2):128-134. https://doi.org/10.1007/BF01064054
Urquhart, Barbara ; Bulow, Barbara ; Sweeney, John ; Katherine Shear, M. ; Frances, Allen. / Increased specificity in measuring satisfaction. In: Psychiatric Quarterly. 1986 ; Vol. 58, No. 2. pp. 128-134.
@article{dc35cd5fafe44bea8e05ffca1003bfe2,
title = "Increased specificity in measuring satisfaction",
abstract = "The authors report a patient satisfaction study that addressed some of the methodological limitations of previous studies and attempted to increase the variance in satisfaction assessment by increasing the scope and specificity of inquiry. Same sex patient/therapist match, duration of therapy, individual therapy and treatment with staff social workers rather than psychiatric residents all were positively correlated with increased patient satisfaction. Satisfaction appeared to be a unitary dimension that could be tapped by a global score. Nonetheless, although overall satisfaction was high, one third of patients preferred an alternative treatment.",
author = "Barbara Urquhart and Barbara Bulow and John Sweeney and {Katherine Shear}, M. and Allen Frances",
year = "1986",
month = "6",
doi = "10.1007/BF01064054",
language = "English (US)",
volume = "58",
pages = "128--134",
journal = "Psychiatric Quarterly",
issn = "0033-2720",
publisher = "Kluwer Academic/Human Sciences Press Inc.",
number = "2",

}

TY - JOUR

T1 - Increased specificity in measuring satisfaction

AU - Urquhart, Barbara

AU - Bulow, Barbara

AU - Sweeney, John

AU - Katherine Shear, M.

AU - Frances, Allen

PY - 1986/6

Y1 - 1986/6

N2 - The authors report a patient satisfaction study that addressed some of the methodological limitations of previous studies and attempted to increase the variance in satisfaction assessment by increasing the scope and specificity of inquiry. Same sex patient/therapist match, duration of therapy, individual therapy and treatment with staff social workers rather than psychiatric residents all were positively correlated with increased patient satisfaction. Satisfaction appeared to be a unitary dimension that could be tapped by a global score. Nonetheless, although overall satisfaction was high, one third of patients preferred an alternative treatment.

AB - The authors report a patient satisfaction study that addressed some of the methodological limitations of previous studies and attempted to increase the variance in satisfaction assessment by increasing the scope and specificity of inquiry. Same sex patient/therapist match, duration of therapy, individual therapy and treatment with staff social workers rather than psychiatric residents all were positively correlated with increased patient satisfaction. Satisfaction appeared to be a unitary dimension that could be tapped by a global score. Nonetheless, although overall satisfaction was high, one third of patients preferred an alternative treatment.

UR - http://www.scopus.com/inward/record.url?scp=0022921663&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0022921663&partnerID=8YFLogxK

U2 - 10.1007/BF01064054

DO - 10.1007/BF01064054

M3 - Article

C2 - 3562681

AN - SCOPUS:0022921663

VL - 58

SP - 128

EP - 134

JO - Psychiatric Quarterly

JF - Psychiatric Quarterly

SN - 0033-2720

IS - 2

ER -