Patient Satisfaction with Telephone Neuropsychological Assessment

Laura H. Lacritz, Anne R. Carlew, Julia Livingstone, K. Chase Bailey, Allison Parker, Aislinn Diaz

Research output: Contribution to journalArticlepeer-review

Abstract

Objective: Telephone-based neuropsychological assessment (TeleNP) has been shown to be a valid alternative to in-person or video-based assessment. However, there is limited information regarding patients' satisfaction with TeleNP. This report presents satisfaction survey data from a diverse, clinical sample who received TeleNP during the coronavirus disease pandemic. Method: A total of 43 adult patients (30.2% Hispanic/Latinx, 32.6% Black), aged 24-75, who received TeleNP as part of routine clinical care participated in a postassessment satisfaction survey. Responses were analyzed qualitatively and via nonparametric comparisons based on demographic factors. Results: Given options of "Not Satisfied,""Somewhat Satisfied,""Satisfied,"or "Very Satisfied,"97.7% of patients reported satisfaction with their visit as well as the visit length, and 80% felt the visit met their needs ("Good"+ "Very Good"). There were no significant differences in responses based on age, race/ethnicity, sex, or education. Endorsed advantages of TeleNP included "Avoid potential exposure to illness"and "Flexibility/Convenience,"and 20% reported difficulty communicating, concentrating, and/or connecting with their provider as potential disadvantages. Although 67.7% reported a preference for in-person visits, 83.7% expressed interest in another "virtual visit"(telephone or video conference) with their provider. Conclusions: TeleNP was well received by the sample and demonstrated good patient satisfaction. These results in conjunction with other research supporting the validity of TeleNP support consideration of this assessment modality for patients who might not otherwise have access to in-person or video conference-based neuropsychological services. Based on these findings, a greater focus on rapport building may be warranted when utilizing TeleNP to enhance patients' sense of connection to their provider.

Original languageEnglish (US)
Pages (from-to)1240-1248
Number of pages9
JournalArchives of Clinical Neuropsychology
Volume35
Issue number8
DOIs
StatePublished - Dec 1 2020

Keywords

  • Home-based neuropsychological assessment
  • Patient satisfaction
  • Survey
  • Telephone

ASJC Scopus subject areas

  • Neuropsychology and Physiological Psychology
  • Clinical Psychology
  • Psychiatry and Mental health

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