TY - JOUR
T1 - Patient Satisfaction with Telephone Neuropsychological Assessment
AU - Lacritz, Laura H.
AU - Carlew, Anne R.
AU - Livingstone, Julia
AU - Bailey, K. Chase
AU - Parker, Allison
AU - Diaz, Aislinn
N1 - Funding Information:
This work was supported by BvB Dallas Foundation Alzheimer’s Disease Neuropsychology Fellowship and the University of Texas Southwestern Medical Center O’Donnell Brain Institute Cognition and Memory Center.
Publisher Copyright:
© 2020 The Author(s) 2020. Published by Oxford University Press. All rights reserved.
PY - 2020/12/1
Y1 - 2020/12/1
N2 - Objective: Telephone-based neuropsychological assessment (TeleNP) has been shown to be a valid alternative to in-person or video-based assessment. However, there is limited information regarding patients' satisfaction with TeleNP. This report presents satisfaction survey data from a diverse, clinical sample who received TeleNP during the coronavirus disease pandemic. Method: A total of 43 adult patients (30.2% Hispanic/Latinx, 32.6% Black), aged 24-75, who received TeleNP as part of routine clinical care participated in a postassessment satisfaction survey. Responses were analyzed qualitatively and via nonparametric comparisons based on demographic factors. Results: Given options of "Not Satisfied,""Somewhat Satisfied,""Satisfied,"or "Very Satisfied,"97.7% of patients reported satisfaction with their visit as well as the visit length, and 80% felt the visit met their needs ("Good"+ "Very Good"). There were no significant differences in responses based on age, race/ethnicity, sex, or education. Endorsed advantages of TeleNP included "Avoid potential exposure to illness"and "Flexibility/Convenience,"and 20% reported difficulty communicating, concentrating, and/or connecting with their provider as potential disadvantages. Although 67.7% reported a preference for in-person visits, 83.7% expressed interest in another "virtual visit"(telephone or video conference) with their provider. Conclusions: TeleNP was well received by the sample and demonstrated good patient satisfaction. These results in conjunction with other research supporting the validity of TeleNP support consideration of this assessment modality for patients who might not otherwise have access to in-person or video conference-based neuropsychological services. Based on these findings, a greater focus on rapport building may be warranted when utilizing TeleNP to enhance patients' sense of connection to their provider.
AB - Objective: Telephone-based neuropsychological assessment (TeleNP) has been shown to be a valid alternative to in-person or video-based assessment. However, there is limited information regarding patients' satisfaction with TeleNP. This report presents satisfaction survey data from a diverse, clinical sample who received TeleNP during the coronavirus disease pandemic. Method: A total of 43 adult patients (30.2% Hispanic/Latinx, 32.6% Black), aged 24-75, who received TeleNP as part of routine clinical care participated in a postassessment satisfaction survey. Responses were analyzed qualitatively and via nonparametric comparisons based on demographic factors. Results: Given options of "Not Satisfied,""Somewhat Satisfied,""Satisfied,"or "Very Satisfied,"97.7% of patients reported satisfaction with their visit as well as the visit length, and 80% felt the visit met their needs ("Good"+ "Very Good"). There were no significant differences in responses based on age, race/ethnicity, sex, or education. Endorsed advantages of TeleNP included "Avoid potential exposure to illness"and "Flexibility/Convenience,"and 20% reported difficulty communicating, concentrating, and/or connecting with their provider as potential disadvantages. Although 67.7% reported a preference for in-person visits, 83.7% expressed interest in another "virtual visit"(telephone or video conference) with their provider. Conclusions: TeleNP was well received by the sample and demonstrated good patient satisfaction. These results in conjunction with other research supporting the validity of TeleNP support consideration of this assessment modality for patients who might not otherwise have access to in-person or video conference-based neuropsychological services. Based on these findings, a greater focus on rapport building may be warranted when utilizing TeleNP to enhance patients' sense of connection to their provider.
KW - Home-based neuropsychological assessment
KW - Patient satisfaction
KW - Survey
KW - Telephone
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U2 - 10.1093/arclin/acaa097
DO - 10.1093/arclin/acaa097
M3 - Article
C2 - 33124648
AN - SCOPUS:85096456870
SN - 0887-6177
VL - 35
SP - 1240
EP - 1248
JO - Archives of Clinical Neuropsychology
JF - Archives of Clinical Neuropsychology
IS - 8
ER -