The Use of a World Wide Web-based Consultation Site to Provide Support to Telephone Staff in a Traumatic Brain Injury Demonstration Project

Kathleen R. Bell, Peter Esselman, Michelle D. Garner, Jason Doctor, Charles Bombardier, Kurt Johnson, Nancy Temkin, Sureyya Dikmen

Research output: Contribution to journalArticle

5 Scopus citations

Abstract

Objectives: Distance from expertise in traumatic brain injury (TBI) is often an impediment to appropriate TBI care from local health care providers, especially in rural areas. To overcome this barrier to care and to support a randomized, controlled trial of telephone follow-up after discharge from acute rehabilitation, we demonstrated the use of a confidential consultation Web site to provide expert recommendations and advice to front-line telephone staff at a different site. Conclusions: This use of Internet communication proved convenient to all users, improved client confidence, and served as an excellent training tool to less experienced staff. In addition, use of a Web-based consultation method provided for archiving of all discussions for later review.

Original languageEnglish (US)
Pages (from-to)504-511
Number of pages8
JournalJournal of Head Trauma Rehabilitation
Volume18
Issue number6
DOIs
StatePublished - Jan 1 2003

Keywords

  • Brain injuries
  • Delivery of health care
  • Rehabilitation
  • Telecommunications
  • Telemedicine

ASJC Scopus subject areas

  • Physical Therapy, Sports Therapy and Rehabilitation
  • Rehabilitation
  • Clinical Neurology

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