Transfer of information from personal health records: A survey of veterans using my healtheVet

Carolyn L. Turvey, Donna M. Zulman, Kim M. Nazi, Bonnie J. Wakefield, Susan S. Woods, Timothy P. Hogan, Frances M. Weaver, Keith McInnes

Research output: Contribution to journalArticle

22 Citations (Scopus)

Abstract

Objective: Personal health records provide patients with ownership of their health information and allow them to share information with multiple healthcare providers. However, the usefulness of these records relies on patients understanding and using their records appropriately. My HealtheVet is a Web-based patient portal containing a personal health record administered by the Veterans Health Administration. The goal of this study was to explore veterans' interest and use of My HealtheVet to transfer and share information as well as to identify opportunities to increase veteran use of the My HealtheVet functions. Materials and Methods: Two waves of data were collected in 2010 through an American Customer Satisfaction Index Web-based survey. A random sample of veterans using My HealtheVet was invited to participate in the survey conducted on the My HealtheVet portal through a Web-based pop-up browser window. Results: Wave One results (n=25,898) found that 41% of veterans reported printing information, 21% reported saving information electronically, and only 4% ever sent information from My HealtheVet to another person. In Wave Two (n=18,471), 30% reported self-entering medication information, with 18% sharing this information with their Veterans Affairs (VA) provider and 9.6% sharing with their non-VA provider. Conclusion: Although veterans are transferring important medical information from their personal health records, increased education and awareness are needed to increase use. Personal health records have the potential to improve continuity of care. However, more research is needed on both the barriers to adoption as well as the actual impact on patient health outcomes and well-being.

Original languageEnglish (US)
Pages (from-to)109-114
Number of pages6
JournalTelemedicine and e-Health
Volume18
Issue number2
DOIs
StatePublished - Mar 1 2012
Externally publishedYes

Fingerprint

Personal Health Records
Veterans
Veterans Health
United States Department of Veterans Affairs
Printing
Continuity of Patient Care
Information Dissemination
Ownership
Health
Health Personnel
Surveys and Questionnaires
Education
Research

Keywords

  • e-health
  • medical records
  • telehealth

ASJC Scopus subject areas

  • Health Informatics
  • Health Information Management

Cite this

Turvey, C. L., Zulman, D. M., Nazi, K. M., Wakefield, B. J., Woods, S. S., Hogan, T. P., ... McInnes, K. (2012). Transfer of information from personal health records: A survey of veterans using my healtheVet. Telemedicine and e-Health, 18(2), 109-114. https://doi.org/10.1089/tmj.2011.0109

Transfer of information from personal health records : A survey of veterans using my healtheVet. / Turvey, Carolyn L.; Zulman, Donna M.; Nazi, Kim M.; Wakefield, Bonnie J.; Woods, Susan S.; Hogan, Timothy P.; Weaver, Frances M.; McInnes, Keith.

In: Telemedicine and e-Health, Vol. 18, No. 2, 01.03.2012, p. 109-114.

Research output: Contribution to journalArticle

Turvey, CL, Zulman, DM, Nazi, KM, Wakefield, BJ, Woods, SS, Hogan, TP, Weaver, FM & McInnes, K 2012, 'Transfer of information from personal health records: A survey of veterans using my healtheVet', Telemedicine and e-Health, vol. 18, no. 2, pp. 109-114. https://doi.org/10.1089/tmj.2011.0109
Turvey, Carolyn L. ; Zulman, Donna M. ; Nazi, Kim M. ; Wakefield, Bonnie J. ; Woods, Susan S. ; Hogan, Timothy P. ; Weaver, Frances M. ; McInnes, Keith. / Transfer of information from personal health records : A survey of veterans using my healtheVet. In: Telemedicine and e-Health. 2012 ; Vol. 18, No. 2. pp. 109-114.
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