TY - JOUR
T1 - A randomized trial comparing classical participatory design to VandAID, an interactive crowdsourcing platform to facilitate user-centered design
AU - Dufendach, Kevin R.
AU - Koch, Sabine
AU - Unertl, Kim M.
AU - Lehmann, Christoph U.
N1 - Funding Information:
received: August 15, 2016 accepted: March 3, 2017 epub ahead of print: April 28, 2017 Funding This work was supported by NIH T32 HD068256 “Preventing Prematurity and Poor Pregnancy Outcomes” and the John and Leslie Hooper Neonatal-Perinatal Endowment Fund, both to KRD.
Publisher Copyright:
© Schattauer 2017.
PY - 2017
Y1 - 2017
N2 - Background: Early involvement of stakeholders in the design of medical software is particularly important due to the need to incorporate complex knowledge and actions associated with clinical work. Standard user-centered design methods include focus groups and participatory design sessions with individual stakeholders, which generally limit user involvement to a small number of individuals due to the significant time investments from designers and end users. Objectives: The goal of this project was to reduce the effort for end users to participate in co-design of a software user interface by developing an interactive web-based crowdsourcing platform. Methods: In a randomized trial, we compared a new web-based crowdsourcing platform to standard participatory design ses - sions. We developed an interactive, modular platform that allows responsive remote customization and design feedback on a visual user interface based on user preferences. The responsive canvas is a dynamic HTML template that responds in real time to user preference selections. Upon completion, the design team can view the user’s interface creations through an administrator portal and download the structured selections through a REDCap interface. Results: We have created a software platform that allows users to customize a user interface and see the results of that customization in real time, receiving immediate feedback on the impact of their design choices. Neonatal clinicians used the new platform to successfully design and customize a neonatal handoff tool. They received no specific instruction and yet were able to use the software easily and reported high usability. Conclusions: VandAID, a new web-based crowdsourcing platform, can involve multiple users in user-centered design simultaneously and provides means of obtaining design feedback remotely. The software can provide design feedback at any stage in the design process, but it will be of greatest utility for specifying user requirements and evaluating iterative designs with multiple options.
AB - Background: Early involvement of stakeholders in the design of medical software is particularly important due to the need to incorporate complex knowledge and actions associated with clinical work. Standard user-centered design methods include focus groups and participatory design sessions with individual stakeholders, which generally limit user involvement to a small number of individuals due to the significant time investments from designers and end users. Objectives: The goal of this project was to reduce the effort for end users to participate in co-design of a software user interface by developing an interactive web-based crowdsourcing platform. Methods: In a randomized trial, we compared a new web-based crowdsourcing platform to standard participatory design ses - sions. We developed an interactive, modular platform that allows responsive remote customization and design feedback on a visual user interface based on user preferences. The responsive canvas is a dynamic HTML template that responds in real time to user preference selections. Upon completion, the design team can view the user’s interface creations through an administrator portal and download the structured selections through a REDCap interface. Results: We have created a software platform that allows users to customize a user interface and see the results of that customization in real time, receiving immediate feedback on the impact of their design choices. Neonatal clinicians used the new platform to successfully design and customize a neonatal handoff tool. They received no specific instruction and yet were able to use the software easily and reported high usability. Conclusions: VandAID, a new web-based crowdsourcing platform, can involve multiple users in user-centered design simultaneously and provides means of obtaining design feedback remotely. The software can provide design feedback at any stage in the design process, but it will be of greatest utility for specifying user requirements and evaluating iterative designs with multiple options.
KW - Computers
KW - Human factors and engineering
KW - Human-computer interface
KW - Informatics
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U2 - 10.3414/ME16-01-0098
DO - 10.3414/ME16-01-0098
M3 - Article
C2 - 28451689
AN - SCOPUS:85032662661
SN - 0026-1270
VL - 56
SP - 344
EP - 349
JO - Methods of Information in Medicine
JF - Methods of Information in Medicine
IS - 5
ER -